×

Switch Account

Poor Customer Service

Reply
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎12-28-2012

Poor Customer Service

Message 1 of 1
(342 Views)

Why is it that my wife scheduled a service visit for no television reception and the Verizon representative failed to show up?  We have email and text confirmations that he/she was due today between 11-2.  Then when I call, I cannot get through.  To add insult to injury, the Verizon computer now says my appointment is actually for tomorrow, when I will not be home.  I certainly did not change the date of the appointment.  The Verizon real-time chat is also down and I've been on hold now for 62 minutes.  Certainly not the way I would run a business!

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.