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Poor Customer Service

Posts: 1
Registered: ‎12-28-2012

Poor Customer Service

Message 1 of 1

Why is it that my wife scheduled a service visit for no television reception and the Verizon representative failed to show up?  We have email and text confirmations that he/she was due today between 11-2.  Then when I call, I cannot get through.  To add insult to injury, the Verizon computer now says my appointment is actually for tomorrow, when I will not be home.  I certainly did not change the date of the appointment.  The Verizon real-time chat is also down and I've been on hold now for 62 minutes.  Certainly not the way I would run a business!

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