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Poor picture quality on the SD channels

Poor picture quality on the SD channels

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Copper Contributor EFFeX
Copper Contributor
Posts: 22
Registered: ‎10-07-2012
Message 1 of 8
(1,822 Views)
Hello, I have recently converted to Verizon and one thing that stands out to me is the terrible picture quality I am getting on SD channels. I am getting serious pixelation on all SD channels. As soon as I switch to the HD version, it's crystal clear. Now, I know the obvious answer would be "just watch HD". However, there are some channels that just aren't available in HD with my plan. The interesting thing is that this only occurs on my HD STB. In my bedroom, I have a standard TV (not widescreen, HD) and a standard STB. On the bedroom TV these SD channels look great. Is this a problem with trying to view SD on HD STB's? Has anyone ever heard of this? This did not happen with my old provider, everything looked great prior to the switch, so I know it's not just the channels. BTW: I tried the SD Override options for 480i, 480p, stretch. Nothing really makes a difference. Any input into this subject would be greatly appreciated. Thanks!
7 REPLIES 7
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Bronze Contributor II
Bronze Contributor II
Posts: 162
Registered: ‎08-22-2009
Message 2 of 8
(1,805 Views)

I can only tell you that this is not normal.  I don't get pixelation on my SD channels from my HD box.

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Copper Contributor EFFeX
Copper Contributor
Posts: 22
Registered: ‎10-07-2012
Message 3 of 8
(1,777 Views)
^ ^ Thanks for the input, it didn't seem to make any sense to me either. I guess I'll have to reach out directly to Verizon's tech support for this? I was hoping someone had some basic stuff I could try.
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Contributor bobboots
Contributor
Posts: 2
Registered: ‎10-29-2012
Message 4 of 8
(1,706 Views)

I have the same problem on FIOS in Franklin MA.  Please let me know what the resolution of your issue was.

 

Thanks.

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Copper Contributor EFFeX
Copper Contributor
Posts: 22
Registered: ‎10-07-2012
Message 5 of 8
(1,654 Views)

I haven't had time to call customer support regarding this, but it definitely hasn't gotten any better. It's just so weird, I understand that this service is different than cable, but it doesn't add up to why cable was clearer. Odd...

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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009
Message 6 of 8
(1,648 Views)

try different cables,  ie if you are using coax then try rca cables,  if you can do S Cable, that is optimal

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Contributor bobboots
Contributor
Posts: 2
Registered: ‎10-29-2012
Message 7 of 8
(1,634 Views)
I am connecting using HDMI and it works well on HD channels, so it is clearly a verizon issue with the whole house DVR. I have not noticed the problem with the cheapo digital boxes or with the HD non- DVR box.

FYI....choose HDMI or a quality RGB cable for best quality. Coax and composite ( S-video) are lower resolution outputs.
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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009
Message 8 of 8
(1,627 Views)

ya, very sorry about that.   Missed the part where you were using an HD box.    

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