Pop-up window asking to upgrade from 00105 to 00107
ELGRECO
Enthusiast - Level 3

Every 30 minutes or so a pop-up window is asking to "Upgrade from 00105 to 00107" with three selection choices: a) Upgrade Now, b) Upgrade Later, and c) Do Not Upgrade. However, none of the buttons on the remote will allow you to make a selection of a), b) or c) and the pop-up window dissapears after about 30 seconds or so by itself.

The Verizon tech did reset / reprogrammed and refreshhed the set top box settings but that did not eliminate the problem.

It is very annoying that now we have to content with pop-ups on TV that can not be eliminated.

Is anyone has this problem or anyone found a solution to the problem. Please let us know. Thank you

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Re: Pop-up window asking to upgrade from 00105 to 00107
tns
Master - Level 2

Several others who had such messages discovered it was there TV"S that wanted to do an upgrade.  Grade your TV's remote instead of your fios remote.

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Re: Pop-up window asking to upgrade from 00105 to 00107
tns
Master - Level 2

Several others who had such messages discovered it was there TV"S that wanted to do an upgrade.  Grade your TV's remote instead of your fios remote.

Re: Pop-up window asking to upgrade from 00105 to 00107
ELGRECO
Enthusiast - Level 3

Thank you 'tns'.  You had a very common sense suggestion that was the solution to the problem.

I wished the Verizon tech had that knowledge; it would have saved hours of frustration.

Thank you again.