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Power supply cord issue with Fiois TV One 4100 boxes

Power supply cord issue with Fiois TV One 4100 boxes

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Contributor
Contributor
Posts: 3
Registered: ‎01-29-2020
Message 1 of 5
(312 Views)

 The supplied !2 Volt plug does not fit the 4100 boxes. Installation is impossible HELP!

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,570
Registered: ‎06-24-2018
Message 2 of 5
(307 Views)

The should be a red plug for the server and green for the mini boxes. What exactly doesn't fit? Can you post pictures?

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Contributor
Contributor
Posts: 3
Registered: ‎01-29-2020
Message 3 of 5
(300 Views)

This is the plug that will not fit - iot is in the background pic as connection C.This is the plug that will not fit - iot is in the background pic as connection C.

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Contributor
Contributor
Posts: 3
Registered: ‎01-29-2020
Message 4 of 5
(299 Views)

These boxes just arrived today so may be a new issue with power cord suppliers?

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,570
Registered: ‎06-24-2018
Message 5 of 5
(244 Views)

Yes that is the correct power supply. It fits both the 1100 and 4100 media servers. The green ones connect to the mini boxes. If it doesn't fit the connection on the box or the power supply must be damaged. You will have to call Verizon to sent you a new one. 

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