12-13-2015 02:30 AM
I am located in the Philadelphia area. Yesterday I started experiencing this problem with my On Demand Premium Channels, i.e., Max, Showtime, HBO, etc., with all Premium On Demand selections, like series and movies. (It doesn't seem to happen with networks for whatever reason.) When I play the selection and pause with a time out or stop playing, the show does not appear in my Library like it use to. I have to scroll back through the Premium channel menu to find the show again and it doesn't show "resume." It's like I never started watching it. This happens even if I stop if for a second and then try to start it again. The selection never apppears in my Library. I have three STBs and it's happening on all three.
I tried auto-fix and rebooting, but no fix there. I tried calling last night but couldn't get through. Called this morning but talked to someone who was so unhelpful I just got aggravated. Is anyone else having this issue? I'm trying to determine if this is my issue or a Verizon issue. Thanks.
12-13-2015 04:51 AM - edited 12-13-2015 04:58 AM