Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

Prime HD Signal

Reply
rhiannonkwy
Contributor
Contributor
Posts: 1
Registered: ‎05-18-2014

Prime HD Signal

Message 1 of 4
(965 Views)

So there is heavy pixelation and sometimes you can't even hear a solitary sentance being said....it freezes and gets stuck.  So is the only fix the reset the STB? Because if that is the solution, it is bad as well. 

 

Not Happy

3 REPLIES 3
tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Prime HD Signal

Message 2 of 4
(955 Views)

Not normal.

 

A bad stb box, bad wiring or occasionally problems with the ONT.

 

First try loosing the connections and then tightening.

 

Note if your TV handles Digital signals, try connecting the wire directly to the TV and seeing what you get for your locals (they're not encrypted so some sets can display them).

Telcoguru
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Prime HD Signal

Message 3 of 4
(931 Views)

It could be a bad coax, splitter, STB or too many splits.  Any of these issues can cause pixelation on the TV.

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,990
Registered: ‎11-04-2008

Re: Prime HD Signal

Message 4 of 4
(888 Views)

Every channel? Certain channels?

Do you have more than 1 STB? If so, does it happen on all?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title