Problem connecting to Widgets and VOD
Sonaki
Newbie

Hi,

I'm having problems connecting to On demand videos or widgets from my FIOS TV set top box. It was working fine until it stopped working from today.

I tried calling verizon tech support, but I finally gave up after being transferred every time i speak to some one and wait 30 - 45 mts.

Finally figured out no point in calling them, by far the worst customer service I have ever encountered. Anyway that is a different topic.

I tried running some stats using the in home agent and this is what it is showing.

RF Connection:

OOB S/N ratio: 24db

Cable Connectivity: Successful

Network Connection:

LAN: <displays valid IP Address>

WAN: FAILED

Gateway: Successful

DNS: Successful

EPG Server: FAILED

Widget Server: FAILED

I have reset both the Router and Set top box multiple times, but no use. Has anyone faced similar issues? Any help will be great..

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Re: Problem connecting to Widgets and VOD
jumpin68ny
Master - Level 2

The problem you have is with your Internet connection and shown by WAN: FAILED.  The STB can see the router but not the Internet.  Something is wrong.  

Did you send this note from home (location of your STB) or someplace else.

You may want to reset the router to factor defaults.  

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