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Hi,
I'm having problems connecting to On demand videos or widgets from my FIOS TV set top box. It was working fine until it stopped working from today.
I tried calling verizon tech support, but I finally gave up after being transferred every time i speak to some one and wait 30 - 45 mts.
Finally figured out no point in calling them, by far the worst customer service I have ever encountered. Anyway that is a different topic.
I tried running some stats using the in home agent and this is what it is showing.
RF Connection:
OOB S/N ratio: 24db
Cable Connectivity: Successful
Network Connection:
LAN: <displays valid IP Address>
WAN: FAILED
Gateway: Successful
DNS: Successful
EPG Server: FAILED
Widget Server: FAILED
I have reset both the Router and Set top box multiple times, but no use. Has anyone faced similar issues? Any help will be great..
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The problem you have is with your Internet connection and shown by WAN: FAILED. The STB can see the router but not the Internet. Something is wrong.
Did you send this note from home (location of your STB) or someplace else.
You may want to reset the router to factor defaults.