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Problem playing back one DVR recording in second room

Problem playing back one DVR recording in second room

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hakavon
Contributor
Message 1 of 4
(632 Views)

I have the "view DVR in second room" feature activated.

 

My DVR is in the bedroom.

 

Usually I can access anything from the living room, but once in a while something goes wrong.

 

This afternoon I was trying to watch a movie that's still on the bedroom DVR (I know, I checked and it plays fine there), but it simply will not run on the living room box.

 

I watched about 20 minutes of the movie, and suddenly it shut down.

 

Since then, nothing.  Every time I try to watch THAT movie, the box sort of stops to think about it, then shifts out of DVR back to whatever channel the box was tuned to.

 

Any other recording (so far) on the bedroom DVR is available.  Just not THAT movie.

 

Again, it still runs in the bedroom.  Why in the world isn't the movie viewable in the living room?  Seems all the other DVR recordings are.

3 REPLIES
Employee
Employee
Message 2 of 4
(596 Views)

Thats odd its happening just for that one movie. Try going through an auto fix on both boxes. To try to fix it press menu, then go to CUSTOMER SUPPORT, then IN HOME AGENT, then SET TOP BOX AUTO CORRECTION. Please let us know if further assistance is required.

Anthony_VZ

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hakavon
Contributor
Message 3 of 4
(587 Views)

I went SOMEWHERE on the Verizon website before getting this reply (can't even begin to tell you where) and sent a command for my boxes to have something done to them. (Fix, restart, I don't recall.)

 

Once both were up and running again, the problem was solved, and the movie was available in the living room again.

 

This has happened before too. 

 

Strange.

 

Well, as said, problem solved.

 

For now.

Platinum Contributor I
Message 4 of 4
(526 Views)

verizon.com/repair will get u there too  Smiley Happy

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