I just installed media manager and when I tried it out it worked fine with pictures but not at all with music. I can see the files but when I try to play them I get an error message that says the file has been moved, deleted or is corrupt. This happens with all of my files even the sample ones that came with the media manager software. Anybody have this problem and know what the fix is?
Solved! Go to Solution.
I am able to play music (and view pictures) with media manager installed on another computer so there is something wrong on the first pc. One other symptom I just noticed was that the add media dialog box is not working properly (previously I used drag and drop to add files to media manager). The OK and cancel buttons aren't clickable and when I scroll the directory tree the OK and cancel buttons scroll to. Also the dialog box is truncated so that I can't even see the show media folders and advanced buttons. I have tried uninstalling and reinstalling media manager just to make sure it wasn't a botched install and I still get the same problems.
I have looked on the verizon website for technical support and the only thing I can find is the phone support number. I called them and all they want to do is reset the DVR. Is there real technical support available for media manager or am I just out of luck?
Out of curiosity I looked at the audiotranscoder.log file in my Document and Settings/Application Data/Verizon/FIOSMM folder and noticed that it shows an error message when media manager attempted to transcode the mp3 to wav for output to the DVR: Fatal Error !!!, Build Graph Failed....
Just got a call from tech support. Make sure your MP3's are:
I will check this out tonight as my collection is all over the map with bitrates ranging from 128 KB/S to VBR to 320 KB/S. I'll report back with findings.
No dice. Above does not work. Still having issues.
Sample of a NON-WORKING MP3 file from the AudioTranscoder.log (MP3 had no DRM, was 192 KB/S and no VBR):
2008/10/30 22:57:48.980 Wav Attributes Available...
2008/10/30 22:57:53.214 Transcoding Started... Request Id: 7, Total Requests: 23, Input File: INSERT FILE NAME AND PATH.mp3 Output File: C:\Documents and Settings\INSERT LOGIN NAME\Application Data\Verizon\FIOSMM\MMCache\INSERT FILE NAME AND PATH.192.168.1.100.wav
2008/10/30 22:57:53.246 Error in Transcoding: Request Id: 7 Input File: INSERT FILE NAME AND PATH.mp3 Output File: C:\Documents and Settings\INSERT LOGIN NAME\Application Data\Verizon\FIOSMM\MMCache\INSERT FILE NAME AND PATH.192.168.1.100.wavError Message: Fatal Error !!!, Build Graph Failed....
Sample of a WORKING WMA file from the AudioTranscoder.log file:
2008/10/30 23:12:29.902 Transcoding Started... Request Id: 6, Total Requests: 30, Input File: INSERT FILE NAME AND PATH.wma Output File: C:\Documents and Settings\INSERT LOGIN NAME\Application Data\Verizon\FIOSMM\MMCache\INSERT FILE NAME AND PATH.192.168.1.100.wav
2008/10/30 23:12:29.964 Wav Attributes Available...
2008/10/30 23:12:29.964 GetWaveAttributes: Request Id: 6, Channels: 2, BitsPerSample: 16, SamplesPerSec: 44100
2008/10/30 23:12:38.261 Transcoder Resource Cleanup...: Request Id: 6 Input File: INSERT FILE NAME AND PATH.wma Output File: C:\Documents and Settings\INSERT LOGIN NAME\Application Data\Verizon\FIOSMM\MMCache\INSERT FILE NAME AND PATH.192.168.1.100.wav
Its so obvious that its in the conversion of the MP3's to stream to the STB. MM must convert to WAV on the fly and temporarily store them in the MMCache folder.
I guess its back to tech support. This is so frustrating. MM was a major reason to switch from cable and now it doesn't even work. Ahhhhhh!!!
Anybody have ideas?