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Problem playing recorded programs on remote STB with multi-room DVR

Problem playing recorded programs on remote STB with multi-room DVR

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Contributor JJK
Contributor
Posts: 2
Registered: ‎12-08-2009
Message 1 of 3
(3,172 Views)

We have the Home Media DVR and two "remote" STBs.  Sometimes when we try to play a recorded program on one of the STBs we get the message "Cannot play selected program - try again later".  We have had Verizon tech support remotely reset the DVR and that clears up the problem.  We have found that recycling the power on the DVR also will fix it but the problem returns - on average about once per week.  Verizon tech support also suggested resetting the modem/router, but this doesn't always fix it.

 

Has anyone else experienced this or does anyone have any idea why this happens so often?  Last night it happened twice within a span of two hours.  Verizon tech support has not offered any help with actually fixing the issue - they only seem to be able to instruct us to turn the power off and on again.

 

Thanks in advance for any insight.

 

-JJK

2 REPLIES 2
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 126
Registered: ‎12-10-2009
Message 2 of 3
(3,098 Views)

Hi JJK...Constance here. Sorry to hear our DVR box is causing grief. Have you ever been sent a new DVR box from us?

Constance
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!

Contributor JJK
Contributor
Posts: 2
Registered: ‎12-08-2009
Message 3 of 3
(3,083 Views)

Hi Constance - no I have not ever been sent a new DVR.  I have only been a FIOS subscriber since June of this year.  Based on the problem I described, is this what you would recommend?  If so, how would I make that happen?  Also, is there any way to transfer recorded programs from the old DVR to the new DVR?

 

Thanks for your help with this,

 

JJK

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