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Problem with Fios TV Mobile Remote Control

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henryvli
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Posts: 3
Registered: ‎02-20-2010

Problem with Fios TV Mobile Remote Control

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Hi I installed Fios TV Mobile Remote Control to my phone. When I start to use it, it asks me for name and last 4 digits of mobile no. I entered my name and mobile number, it always will return "wrong pin number". So what can I do and what exactly is the name and mobile no? Thanks!

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VZ_Ron
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Registered: ‎01-25-2010

Re: Problem with Fios TV Mobile Remote Control

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Hey do you a parental PIN on the STB that you are trying to use the remote control on that's the only you should get a prompt for a PIN.

Ron
Verizon Telecom
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henryvli
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Registered: ‎02-20-2010

Re: Problem with Fios TV Mobile Remote Control

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http://lh5.ggpht.com/_sbcDBaZbC-c/S4L1HA9Kr2I/AAAAAAAAIBs/ciqytcJ83qw/s512/Screen001.jpg

I found this when I try to use the remote app. I entered my information but it will always say my pin is wrong.

hokie
Copper Contributor
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Posts: 16
Registered: ‎12-28-2009

Re: Problem with Fios TV Mobile Remote Control

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What type of phone are you trying to run the app on?

 

Try going to your STB and choose Settings > FiOS Remote DVR > Mobile Phone Access

From here you should be prompted to enter your phone number, and you'll receive a PIN which you should then be prompted by the app on your phone to enter.

 

I never saw the form you posted during my setup process (I'm on a BlackBerry 8900).

henryvli
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Registered: ‎02-20-2010

Re: Problem with Fios TV Mobile Remote Control

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agw
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Registered: ‎11-16-2008

Re: Problem with Fios TV Mobile Remote Control

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That is exactly where I'm stuck at as well. I have a confirmation code in this screen (see below) but cannot figure out what numbers to enter on the phone.

 

Register a Mobile DeviceUse this section to register a new Verizon mobile device, change phone number
or use a different household mobile device to operate your DVRs remotely.

 

 
DVR Enabled
Name: HD DVR Mobile Phone: XXXXXXX8200 Edit   Remove   Model: QIP6416 | Unit Address: 0001095314
 
Confirmation Code 9971XXXX  

Mobile Remote DVR Status : Awaiting Authorization
How-To Videos
 
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