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Problem with Fios Voice Remote Powering Off TV

Problem with Fios Voice Remote Powering Off TV

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Contributor kennyo17
Contributor
Posts: 2
Registered: ‎02-06-2019
Message 1 of 14
(9,450 Views)

Set up my new fios tv one equipment last night and Im having trouble powering off the tv with the voice remote.  When i push the power button, it rarely powers off the tv.  The STB will shut off almost every time.  But the tv will usually stay on.  Sometimes I get lucky and they both turn off.  The tv's are all samsung, 6 & 7 series. Anyone having this issue?  I reset the remote and that didnt resolve the problem.  Tried the manual pair too.  Also tried holding the remote sideways.  Please help!

13 REPLIES 13
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Contributor hls811
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Posts: 2
Registered: ‎02-03-2019
Message 2 of 14
(9,321 Views)

I've noticed this sometimes too.  If i quickly tap the power button it doesnt' seem to trigger the TV, if I give it a more distinctive press it generally works.

For one of my TV's I went through and did the manual setup of the remote, not sure if it made a difference though. 

Contributor David954
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Posts: 1
Registered: ‎02-10-2019
Message 3 of 14
(9,284 Views)

I fixed this issue by manually pairing the TV using the Settings menu.  You get to select your specific model and that does the trick.

Copper Contributor renpar61
Copper Contributor
Posts: 11
Registered: ‎11-22-2014
Message 4 of 14
(9,263 Views)

does your remote retain the manual setup settings?

mine doesn't 

 

everytime you turn on the tv it goes back to auto programming itself

Contributor OldSchool
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Posts: 1
Registered: ‎02-13-2019
Message 5 of 14
(9,230 Views)

 We just installed FiOS one. We were having a problem with our sound system, TV, and new FiOS one box turning off and on together. The technician told us that the FiOS one box is wireless so you can have the remote pointing anywhere and turn that on and off. But our TV and our sound system are infrared so we need to point the remote at those devices to turn off/on/change sound level.  Pointed at it then everything works at once. 

Contributor kennyo17
Contributor
Posts: 2
Registered: ‎02-06-2019
Message 6 of 14
(9,214 Views)

Appreciate the replies.  At least I know I'm not the only one having this problem.  I also did the manual pairing and Im not convinced thats a complete fix because Im still having the power off issue. 

Contributor WutangKillaB
Contributor
Posts: 1
Registered: ‎07-17-2019
Message 7 of 14
(6,496 Views)

Manually setting up the remote for my MU8000 Samsung tv worked for me. I was having the problem with auto setup option only turning off the stb and not the tv sometimes. 

MVP clem53 MVP
MVP
Posts: 323
Registered: ‎12-06-2010
Message 8 of 14
(6,500 Views)

.


@kennyo17 wrote:

Appreciate the replies.  At least I know I'm not the only one having this problem.  I also did the manual pairing and Im not convinced thats a complete fix because Im still having the power off issue. 

 

 


 Are you re-pairing the remote to the box, or going into the menu and choosing the TV make and model of your TV for the remote to operate? Also you do have to point the remote at the TV, the Fios one box works with bluetooth,, so you don't have to point it there. Go to Menu > Settings > Voice Control > Fios TV Voice Remote > Program Voice Remote > Manual Setup > Press ‘OK’ to select. Choose your TV > Press OK.

Contributor supahyadda
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Posts: 1
Registered: ‎08-23-2019
Message 9 of 14
(5,213 Views)

Fixed my problem thank you.

 

Contributor Jefarl
Contributor
Posts: 1
Registered: ‎10-03-2019
Message 10 of 14
(3,428 Views)

I have the same issue. Do I have to unlink the remote and start over? Also when I go to menu, setting, I don't see voice control? Fios tv voice remote?  

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