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Problem with Fios Voice Remote Powering Off TV

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MVP MVP
MVP
Posts: 877
Registered: ‎12-06-2010

Re: Problem with Fios Voice Remote Powering Off TV

Message 11 of 50
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Yes, if what I posted above doesn't work, then un-link the remote and start over. I assume you have the 4100 boxes right?


@Jefarl wrote:

I have the same issue. Do I have to unlink the remote and start over? Also when I go to menu, setting, I don't see voice control? Fios tv voice remote?  


 

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Contributor
Contributor
Posts: 1
Registered: ‎10-08-2019

Re: Problem with Fios Voice Remote Powering Off TV

Message 12 of 50
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My remote(s) keeps unpairing from my TV and wont shut off the tv and sometimes the volume control stops working  even after manually  setting up by entering manufacturer and model. Works for a day "maybe" them unpairs again. Happens with 3 of my TVs CONSTANTLY! So far NOT A FAN of these new boxes. 

 

Also, when a remote falls on the floow off a couch or bed, also unpairs. Changed the batteries...no help...

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MVP MVP
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Posts: 877
Registered: ‎12-06-2010

Re: Problem with Fios Voice Remote Powering Off TV

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@Tony15236 wrote:

My remote(s) keeps unpairing from my TV and wont shut off the tv and sometimes the volume control stops working  even after manually  setting up by entering manufacturer and model. Works for a day "maybe" them unpairs again. Happens with 3 of my TVs CONSTANTLY! So far NOT A FAN of these new boxes. 

 

Also, when a remote falls on the floow off a couch or bed, also unpairs. Changed the batteries...no help...


Try killing power to all but one box. Un-pair, then re-pair the remote for that box including manually setting up the TV info. Do the same for all 3 boxes, having only one box powered on at a time. When all 3 are done, turn the others on.

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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎09-17-2019

Re: Problem with Fios Voice Remote Powering Off TV

Message 14 of 50
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I had this problem and called tech support numerous times over several weeks! SOLUTION is simple but never mentioned or put in install or usage guide. The voice remote actually uses 2 different signal media ---IR and Bluetooth!  Therefore you need to POINT THE REMOTE AT THE TV/DVR4100 box to turn on and off.  The voice commands and searches all work fine as advertised!  Once figured out all is well.

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Contributor
Contributor
Posts: 3
Registered: ‎03-01-2020

Re: Problem with Fios Voice Remote Powering Off TV

Message 15 of 50
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I have a similar problem.

Multiple ONs or Multiple OFFs are required to turn TV on or off. Given solution (Manual Programming) appears to work the first time I try On or OFF, but after that the problem returns. I am not interested in "screen recommendations ". Especially when I want to turn the TV/ST off to walk away (go to bed), I don't want to stand around and keep pressing OFF, ad infinitum.  All this is very annoying.

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MVP MVP
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Posts: 877
Registered: ‎12-06-2010

Re: Problem with Fios Voice Remote Powering Off TV

Message 16 of 50
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Menu, settings,system,television, recommendations turn off. Also settings, notifications, recommendations off and promotions off.

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Nickel Contributor
Nickel Contributor
Posts: 34
Registered: ‎03-21-2018

Re: Problem with Fios Voice Remote Powering Off TV

Message 17 of 50
(1,199 Views)

I did all of above, not just one, but probably 10 or more times. it does not let Voice FIOS remote turn off my 50" Samsung TV.

 

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Nickel Contributor
Nickel Contributor
Posts: 34
Registered: ‎03-21-2018

Re: Problem with Fios Voice Remote Powering Off TV

Message 18 of 50
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did not help or work for me.

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Nickel Contributor
Nickel Contributor
Posts: 34
Registered: ‎03-21-2018

Re: Problem with Fios Voice Remote Powering Off TV

Message 19 of 50
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FIOS Voice remote does NOT power off completely. Almost immediately after pressing the Shut off button, the viewing channel is gone, BUT another screen pops up with the FIOS picture on the screen, time at the button and the FIOS emblem moves around the screen.

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MVP MVP
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Posts: 877
Registered: ‎12-06-2010

Re: Problem with Fios Voice Remote Powering Off TV

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@Ritter197 wrote:

FIOS Voice remote does NOT power off completely. Almost immediately after pressing the Shut off button, the viewing channel is gone, BUT another screen pops up with the FIOS picture on the screen, time at the button and the FIOS emblem moves around the screen.



As I've  said in other related threads the 4100 boxes NEVER turn off completely. They ALWAYS display a screen saver at the simplest, and recommendations on what to watch if you dont disable them. Just shut off the TV and it's over. If the TV won't shut off you need to disable CEC in the TV or disable Video Input Control in the video settings menu in the Fios box.

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