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Problem with Fios Voice Remote Powering Off TV

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Nickel Contributor
Nickel Contributor
Posts: 34
Registered: ‎03-21-2018

Re: Problem with Fios Voice Remote Powering Off TV

Message 41 of 50
(635 Views)

I did it automatically, a number of times, and also quite a few times manually and with exact input of Samsung Model number.

 

Did not work, so that the Remote would do the proper total turn-off of Samsung smart Tv.

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MVP MVP
MVP
Posts: 905
Registered: ‎12-06-2010

Re: Problem with Fios Voice Remote Powering Off TV

Message 42 of 50
(629 Views)

I can't remember but did you try turning off Video input control on the Verizon box?

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Nickel Contributor
Nickel Contributor
Posts: 34
Registered: ‎03-21-2018

Re: Problem with Fios Voice Remote Powering Off TV

Message 43 of 50
(607 Views)

NO, did not turn it off. Makes sense that it stay on, or not???

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MVP MVP
MVP
Posts: 905
Registered: ‎12-06-2010

Re: Problem with Fios Voice Remote Powering Off TV

Message 44 of 50
(603 Views)

@Ritter197 wrote:

NO, did not turn it off. Makes sense that it stay on, or not???


It is CEC for the Fios box. It basically turns on whatever you have the box going to when you turn the box on. Sometimes it causes a loop where the other device won't turn off, that's why I suggested turning it off.

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Nickel Contributor
Nickel Contributor
Posts: 34
Registered: ‎03-21-2018

Re: Problem with Fios Voice Remote Powering Off TV

Message 45 of 50
(507 Views)

I did turn it off. No difference. No total turn off of TV and not even SOURCE works. Have to do BOTH with the Samsung Remote. There's definitely something bad and wrong with Verizon and they do not fix it, ignore all.

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MVP MVP
MVP
Posts: 905
Registered: ‎12-06-2010

Re: Problem with Fios Voice Remote Powering Off TV

Message 46 of 50
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Trust me on this, there are at least 3 groups of people working on this problem. I don't work for Verizon so I dont have a dog in this show. There's a lot going on that has to be done to fix a firmware issue and that's what this is looking like.  I suspect both manufacturers have a problem.

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Contributor
Contributor
Posts: 1
Registered: ‎06-15-2020

Re: Problem with Fios Voice Remote Powering Off TV

Message 47 of 50
(304 Views)

Is there a resolution yet? It is already June seems like this thread stop 2months ago?

verizon - any solutions yet?

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MVP MVP
MVP
Posts: 905
Registered: ‎12-06-2010

Re: Problem with Fios Voice Remote Powering Off TV

Message 48 of 50
(286 Views)

@Deanchan wrote:

Is there a resolution yet? It is already June seems like this thread stop 2months ago?

verizon - any solutions yet?


Just re-submitted it with support. We'll see if they come up with a solution.

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MVP MVP
MVP
Posts: 905
Registered: ‎12-06-2010

Re: Problem with Fios Voice Remote Powering Off TV

Message 49 of 50
(270 Views)

There should be a fix in the next firmware update. Hang on, its being taken care of. Seems to be a problem with mostly Samsung TV firmware not playing nice with Verizon.

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Contributor
Contributor
Posts: 3
Registered: ‎03-01-2020

Re: Problem with Fios Voice Remote Powering Off TV

Message 50 of 50
(168 Views)

Also a problem with my Panasonic TVs!!  I have 2.  One is worse than another.  The one that is bad is unbearable.  Sometimes, takes more than 20 off presses to turn off TV, while the STB cycles between FIOS "Press any button to watch TV" and TV on.

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