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Problem with Fios Voice Remote Powering Off TV

Problem with Fios Voice Remote Powering Off TV

Contributor kennyo17
Posts: 2
Registered: ‎02-06-2019
Message 1 of 6

Set up my new fios tv one equipment last night and Im having trouble powering off the tv with the voice remote.  When i push the power button, it rarely powers off the tv.  The STB will shut off almost every time.  But the tv will usually stay on.  Sometimes I get lucky and they both turn off.  The tv's are all samsung, 6 & 7 series. Anyone having this issue?  I reset the remote and that didnt resolve the problem.  Tried the manual pair too.  Also tried holding the remote sideways.  Please help!

Contributor hls811
Posts: 2
Registered: ‎02-03-2019
Message 2 of 6

I've noticed this sometimes too.  If i quickly tap the power button it doesnt' seem to trigger the TV, if I give it a more distinctive press it generally works.

For one of my TV's I went through and did the manual setup of the remote, not sure if it made a difference though. 

Contributor David954
Posts: 1
Registered: ‎02-10-2019
Message 3 of 6

I fixed this issue by manually pairing the TV using the Settings menu.  You get to select your specific model and that does the trick.

Copper Contributor renpar61
Copper Contributor
Posts: 11
Registered: ‎11-22-2014
Message 4 of 6

does your remote retain the manual setup settings?

mine doesn't 


everytime you turn on the tv it goes back to auto programming itself

Contributor OldSchool
Posts: 1
Registered: ‎02-13-2019
Message 5 of 6

 We just installed FiOS one. We were having a problem with our sound system, TV, and new FiOS one box turning off and on together. The technician told us that the FiOS one box is wireless so you can have the remote pointing anywhere and turn that on and off. But our TV and our sound system are infrared so we need to point the remote at those devices to turn off/on/change sound level.  Pointed at it then everything works at once. 

Contributor kennyo17
Posts: 2
Registered: ‎02-06-2019
Message 6 of 6

Appreciate the replies.  At least I know I'm not the only one having this problem.  I also did the manual pairing and Im not convinced thats a complete fix because Im still having the power off issue. 

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