Problem with Fios Voice Remote Powering Off TV

[#1]

Yes, if what I posted above doesn't work, then un-link the remote and start over. I assume you have the 4100 boxes right?

---

@Jefarl wrote:

I have the same issue. Do I have to unlink the remote and start over? Also when I go to menu, setting, I don't see voice control? Fios tv voice remote?  

---

[#2]

My remote(s) keeps unpairing from my TV and wont shut off the tv and sometimes the volume control stops working  even after manually  setting up by entering manufacturer and model. Works for a day "maybe" them unpairs again. Happens with 3 of my TVs CONSTANTLY! So far NOT A FAN of these new boxes. 

Also, when a remote falls on the floow off a couch or bed, also unpairs. Changed the batteries...no help...

[#3]

---

@Tony15236 wrote:

My remote(s) keeps unpairing from my TV and wont shut off the tv and sometimes the volume control stops working  even after manually  setting up by entering manufacturer and model. Works for a day "maybe" them unpairs again. Happens with 3 of my TVs CONSTANTLY! So far NOT A FAN of these new boxes. 

Also, when a remote falls on the floow off a couch or bed, also unpairs. Changed the batteries...no help...

---

Try killing power to all but one box. Un-pair, then re-pair the remote for that box including manually setting up the TV info. Do the same for all 3 boxes, having only one box powered on at a time. When all 3 are done, turn the others on.

[#4]

I had this problem and called tech support numerous times over several weeks! SOLUTION is simple but never mentioned or put in install or usage guide. The voice remote actually uses 2 different signal media ---IR and Bluetooth!  Therefore you need to POINT THE REMOTE AT THE TV/DVR4100 box to turn on and off.  The voice commands and searches all work fine as advertised!  Once figured out all is well.