Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Problems with ESPNHD & ESPN2HD

Reply
unionjack
Contributor
Contributor
Posts: 2
Registered: ‎08-22-2013

Problems with ESPNHD & ESPN2HD

Message 1 of 5
(1,475 Views)

Virtually no HD service on ESPN and ESPN2.  Picture breakup or Channel currently no available message.  On-line help is worthless and reports no problems.  This has been going on for 2+ years.

4 REPLIES 4
tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Problems with ESPNHD & ESPN2HD

Message 2 of 5
(1,474 Views)

First thing check out your wiring from ONT to your STB's

justelizabeth
Contributor
Contributor
Posts: 4
Registered: ‎08-18-2013

Re: Problems with ESPNHD & ESPN2HD

Message 3 of 5
(1,436 Views)

I can verify your problems.  I have been on with technical support a few times now in the past week.  I spent 50 minutes online with someone who made me jump through every hoop of resetting my box, etc and still no help.  Then he sends me to billing.  Now I have an appt to have a tech come out next week, but I asked to be sent to a supervisor to have someone listen to the horrible service I had so far... and then of course, I get transferred again and I'm still on hold at 1 hour and 27 minutes.  Am I an idiot?  Apparently so, but I am still hopeful I can get through to someone in customer service who will care about this joke.

unionjack
Contributor
Contributor
Posts: 2
Registered: ‎08-22-2013

Re: Problems with ESPNHD & ESPN2HD

Message 4 of 5
(1,430 Views)

Thanks.  So much for customer service!  Good luck with technical support.  I'll try an alternative provider when my contract expires in November.  Clearly Verizon believes customer support does not include reasonable contact with real people who want to fix problems.

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Problems with ESPNHD & ESPN2HD

Message 5 of 5
(1,394 Views)

Any particular area of the country.  I have FIos both on LI, NY and Bradenton, FL and no problems with ESPN's HD channels.  The problem you report sounds like wiring that can not carry the high frequencies which is where these channels are located.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.