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Problems with local channels - sound cuts out?

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Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎10-13-2008

Re: Problems with local channels - sound cuts out?

Message 11 of 35
(7,437 Views)

@Judya123 wrote:

Funny you should say that they were to send someone out but they were a no show. the same happened to me yesterday- no show. I was on the phone for 2 hrs. with customer service asking why my ticket was cancelled? They said that they discovered it was a "group" problem and they would have to fix the problem at "the hub" -Nice customer service- 2 hours on the phone and this was after I had cancelled an important appointment last evening to stay home and wait for the service tech. I am so upset with Verizon and their service or lack thereof.


Well, at least them telling you that they realize it's a group problem at the hub is somewhat encouraging anyway. Just having us all individually reset our boxes or having techs come out to our houses individually isn't going to fix an area wide problem that has nothing to do with our individual hookups! You're right about their customer service. It's very bad. Anyway, let's see how long it takes them to fix this problem now since they're saying they realize it's an area wide problem. At least that's some progress anyway.

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Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎10-26-2008

Re: Problems with local channels - sound cuts out?

Message 12 of 35
(7,418 Views)
I watched HD local channels all night and did not experience the cut out at all.  I'm recording the Office and 30 Rock tonight so I'll report back.
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Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎10-13-2008

Re: Problems with local channels - sound cuts out?

Message 13 of 35
(7,400 Views)

@dskrzycki wrote:
I watched HD local channels all night and did not experience the cut out at all.  I'm recording the Office and 30 Rock tonight so I'll report back.

OK, thanks. I experienced it once during the Pens game last night myself. It was during one of the intermissions if anyone else here was watching it and happened to noticed it. Seems to just happen every once in a while on FSN but happens more frequently for me on the other lower channel locals.

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Contributor
Contributor
Posts: 1
Registered: ‎11-01-2008

Re: Problems with local channels - sound cuts out?

Message 14 of 35
(7,375 Views)
Just got FIOS TV and I am seeing the experiencing the same problem. There are intermittent 3 second or so sound outages. 
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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎11-01-2008

Re: Problems with local channels - sound cuts out?

Message 15 of 35
(7,356 Views)

I have experienced similar problems intermittently.  I am in the Wash. DC area.

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Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎10-26-2008

Re: Problems with local channels - sound cuts out?

Message 16 of 35
(7,338 Views)
I'm wondering when/if Verizon will acknowledge this.  Next up, writing my local newspaper TV columnist.
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Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎11-02-2008

Re: Problems with local channels - sound cuts out?

Message 17 of 35
(7,330 Views)
I'm in Howard County, Maryland, and we have that problem with the local channels also (ABC, NBC, CBS).  Very intermittent, never know when it's going to happen.  Very frustrating when it does happen -- "Murphy" says that it'll happen in the middle of a sentence that you really want to hear.
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Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎10-26-2008

Re: Problems with local channels - sound cuts out?

Message 18 of 35
(7,325 Views)

"Murphy" has a way of doing that.

 

I sent an email to my local paper TV columnist. We'll see what happens.

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Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎10-13-2008

Re: Problems with local channels - sound cuts out?

Message 19 of 35
(7,306 Views)

@dskrzycki wrote:

"Murphy" has a way of doing that.

 

I sent an email to my local paper TV columnist. We'll see what happens.


That's a good idea, maybe I'll do the same thing. Which local paper TV columnist did you write to? I watched a lot more of the local channels over the weekend, than I usually do, and it's still happening a lot. I watched the Pitt game Saturday on NBC channel 11 and it seems to do it the most on that channel! I watched football games on Sunday on CBS channel 2 and Fox channel 53 and experienced it again on both of those channels as well. I have company coming to my house in a  few weeks for Thanksgiving and I'd really like this problem to be solved before then!!! We'll be watching a lot of football that day on the local channels! I'm going to look really stupid if this is still happening and my friends and family are going to think I'm an idiot for switching from Comcast to this! This is a topic that we have to keep alive until they do something about this! I'm feeling a little ripped off right now!

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Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎10-26-2008

Re: Problems with local channels - sound cuts out?

Message 20 of 35
(7,270 Views)

I sent an email to Rob Owen at the Post Gazette.  He recommended that I send it to the TV Q&A mailbag.  Wouldn't hurt for more than one of us to send the same message to him.

 

post-gazette.com/tv/questions/qaform.asp

 

I've been watching local HD channels and it hasn't happened once.  So its definately isolated to the non-HD channels.  Unfortunatly, I don't have HD in my bedroom or my kids rooms.

 

 

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