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Program Guide and On Demand not working - help please!

Program Guide and On Demand not working - help please!

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Contributor MrSkinny
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Posts: 1
Registered: ‎09-19-2013
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Any help greatly appreciated!!

 

I can watchh TV but the program guide won't fill in and cannot access On Demand. When I reboot the Set Top Box it says "Data connectivity problem" during the boot-up sequence.

 

I've checked all the things I could find in troubleshooter/scouring forums:

 

* My router is on and Internet is working - speed test is good 46/14

* LAN Coax Cable light is green and solid

* Set Top Box (Motorola 7200 P2) has an IP address (192.168.1.100) and is pingable from PCs on my network

* In my Router Admin, it says the STB is Active and remote access is Enabled

 

I've tried hard resetting the STB multiple times.

 

Anything I'm missing?

 

 

 

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