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Programs freeze and skip regularly

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Contributor
Contributor
Posts: 4
Registered: ‎12-17-2016

Programs freeze and skip regularly

Message 1 of 6
(813 Views)

My Fios TV freezes for a second or two about every five minutes, no matter what I'm watching. It seems pretty consistent. It makes it difficult to enjoy TV. It's especially annoying when the skip happens right before a punchline of a joke and it skips past it, or an important comment on the news gets lost to a skip. Depressing. It's been doing it for a long time. I keep waiting for an update or something but it never goes away. Sometimes it goes 10 or 20 minutes without happening but much of the time it's every 5 or 10 minutes. The DVR box is ARRIS VMS1100 Verizon 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,843
Registered: ‎11-04-2008

Re: Programs freeze and skip regularly

Message 2 of 6
(794 Views)

Do you have an IPC as well?

Does it happen with  both recorded and live programing?


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Contributor
Contributor
Posts: 4
Registered: ‎12-17-2016

Re: Programs freeze and skip regularly

Message 3 of 6
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I think it's just during playback on the recorder because 99% of the TV I watch is recorded on the DVR. 

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,843
Registered: ‎11-04-2008

Re: Programs freeze and skip regularly

Message 4 of 6
(782 Views)

Try watching something for 15 min or so live.

See if that skips.

And do you watch direct on DVR?

Or via IPC?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Contributor
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Posts: 1
Registered: ‎01-05-2018

Re: Programs freeze and skip regularly

Message 5 of 6
(537 Views)

I'm having this same problem. The problem started after I "upgraded" my router, DVR & set boxes to Quantum. The freeze occurs on live tv & playback. It happens on all the tv's. A technician came but the problem was not fixed. Was your problem resolved? If so, please share how.

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Contributor
Contributor
Posts: 4
Registered: ‎12-17-2016

Re: Programs freeze and skip regularly

Message 6 of 6
(531 Views)

Mine has never been resolved. FIOS has always froze and skipped on live and recorded shows. We thought it might be a internet speed issue so we upped our speed. Didn't help. Nothing's helped. It skips about every 15 or 20 minutes, a few times during every show. Rarely we see an entire program with no freezes. Freezes last two or three seconds and programs resume normally. Unfortunately, when it comes to watching sitcoms, it usually freezes right at the punchline of a joke! We've tried everything from unplugging, updating, restarting, troubleshooting, we've even swapped out DVRs. It's FIOS' signal. It's done it at two different addresses in the same metropolitan area. 

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