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Purchase Failed: You are not authorized to purchase pay per view events.

Purchase Failed: You are not authorized to purchase pay per view events.

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Contributor entropy763
Contributor
Posts: 2
Registered: ‎11-20-2013
Message 1 of 2
(1,191 Views)

Issue has returned. I assume it has something to do with the recent software update to the DVR set top box. Back in November of last year this issue was finally resolved after many hours in chat and on the phone. I already reset the box and last time it was not the box or a billing issue. Please re-fix this issue as I'm having a large get together tomorrow for a pay per view event. Below you'll find the link to the previous thread from a year prior.

 

http://forums.verizon.com/t5/FiOS-TV-Technical-Assistance/Purchase-failed-you-are-not-authorized-to-...

 

Thanks

1 REPLY 1
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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