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QAM 256

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scitechguy
Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎12-05-2012

QAM 256

‎11-19-2020 12:32 AM

Message 1 of 3
(646 Views)

Channels 569, 669, 756 are unwatchable.  Severe tiling/pixellation on all 3.

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Edg1
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,943
Registered: ‎06-24-2018

Re: QAM 256

‎11-19-2020 02:47 AM - edited ‎11-19-2020 02:48 AM

Message 2 of 3
(634 Views)

Does this happen on all your TVs? Can you move the stb to another location to see if the trouble follows?

The pixelation can occur for a number of reasons. It could be wiring, splitters, ont, or even a low signal on your fiber. 
You can make sure all the connections from the ont to the set-top box are tight. Make sure there is no red video light in the ont. If still occurs after troubleshooting you will have to contact verizon. 

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Edg1
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,943
Registered: ‎06-24-2018

Re: QAM 256

‎11-19-2020 02:47 AM - edited ‎11-19-2020 02:48 AM

Message 2 of 3
(635 Views)

Does this happen on all your TVs? Can you move the stb to another location to see if the trouble follows?

The pixelation can occur for a number of reasons. It could be wiring, splitters, ont, or even a low signal on your fiber. 
You can make sure all the connections from the ont to the set-top box are tight. Make sure there is no red video light in the ont. If still occurs after troubleshooting you will have to contact verizon. 

View solution in original post

3 people found this solution to be helpful.
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NeedNickJrNow
Contributor
Contributor
Posts: 1
Registered: ‎02-02-2021

Re: QAM 256

‎02-02-2021 07:24 PM

Message 3 of 3
(178 Views)

I’m having the pixelation issue on all my TV’s only for NickJr. (Channel 756). Can Verizon send an engineer to realign the signal? My toddler need his channel and I need my sanity.

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