Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Choose your cart

Choose your cart

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

QAM 256

SOLVED
Reply
scitechguy
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎12-05-2012

QAM 256

‎11-19-2020 12:32 AM

Message 1 of 2
(381 Views)

Channels 569, 669, 756 are unwatchable.  Severe tiling/pixellation on all 3.

4 people had this question.
Reply
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions
Edg1
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,931
Registered: ‎06-24-2018

Re: QAM 256

‎11-19-2020 02:47 AM - edited ‎11-19-2020 02:48 AM

Message 2 of 2
(368 Views)

Does this happen on all your TVs? Can you move the stb to another location to see if the trouble follows?

The pixelation can occur for a number of reasons. It could be wiring, splitters, ont, or even a low signal on your fiber. 
You can make sure all the connections from the ont to the set-top box are tight. Make sure there is no red video light in the ont. If still occurs after troubleshooting you will have to contact verizon. 

View solution in original post

3 people found this solution to be helpful.
Reply
1 REPLY 1
Edg1
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,931
Registered: ‎06-24-2018

Re: QAM 256

‎11-19-2020 02:47 AM - edited ‎11-19-2020 02:48 AM

Message 2 of 2
(369 Views)

Does this happen on all your TVs? Can you move the stb to another location to see if the trouble follows?

The pixelation can occur for a number of reasons. It could be wiring, splitters, ont, or even a low signal on your fiber. 
You can make sure all the connections from the ont to the set-top box are tight. Make sure there is no red video light in the ont. If still occurs after troubleshooting you will have to contact verizon. 

View solution in original post

3 people found this solution to be helpful.
Reply
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts
My Fios App
Fios TV App

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.