Trying to get my new STB to work, but can't even get the power light to come on (using button on front or remote). Have hooked up all the cables and tried to initiate activation. Had the same problem two days ago, and returned the box thinking it was faulty. But the new one having the same problem. I attempted to activate this new box over the phone, and the verizon screensaver does show on my TV; however, I get the error message that activation failed, and when I press the A button I get the message "MoCA TX Rate (84 MBPS) is Low". And still not a light on the STB. Help?!?
Sounds like a low signal issue, have you tried to reseat the coax cable from the wall/splitter to the box? If you have answer the PM that I sent you for more help.
--James Verizon Support
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