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QIP 7100 STB not working

QIP 7100 STB not working

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Contributor romney68
Contributor
Posts: 4
Registered: ‎11-24-2011
Message 1 of 2
(1,418 Views)

Trying to get my new STB to work, but can't even get the power light to come on (using button on front or remote).  Have hooked up all the cables and tried to initiate activation.  Had the same problem two days ago, and returned the box thinking it was faulty.  But the new one having the same problem.  I attempted to activate this new box over the phone, and the verizon screensaver does show on my TV; however, I get the error message that activation failed, and when I press the A button I get the message "MoCA TX Rate (84 MBPS) is Low".  And still not a light on the STB.  Help?!?

1 REPLY 1
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 85
Registered: ‎12-30-2010
Message 2 of 2
(1,400 Views)

Sounds like a low signal issue, have you tried to reseat the coax cable from the wall/splitter to the box?  If you have answer the PM that I sent you for more help.

 

 

--James
Verizon Support


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