07-06-2013 02:35 PM - edited 07-06-2013 02:46 PM
I've been hearing this complaint fairly frequently lately, and only about the 7216. One contributor wrote that it started happening right after a software update, so it could be a programming issue. A DVR needs at least 2 inches of space on all sides to breathe in order to stay cool. Obstructions to this airflow could be causing excessive fan speed and rev ups. If the DVR does have proper space to breathe, then the only cure I've heard of so far is to get a replacement.
I have just received a replacement box (7216-1) and it has the same issue of the fan running on high. It replaced one in a bedroom doing the same thing. It started after the last update with the new menu features.
I have another 7216-1 box in the living room and placed it in the bedroom location the two had issues running their fan on high. It had no problems. I placed the one with the high speed fan, lovingly called turbo, in the living room location and it still ran the fan on high.
I have read a couple post online about this. Its seems to be an issue with some boxes and the last update. I will update my post after a resolution with Verizon.
Just off the phone with Verizon Tech, this is a know issue. He said it only affects some set top boxes. They are working on an update, but don't have a time frame when it will be out. In the mean time, they are going to send me another box.
Mine recently started this to, but only after a power up. I pull the power plug to force a restart, sometimes takes three or four tries before its quiet again, then I hope the power doesn't go out. Once started and quiet it stays that way.
My 7216, after a year of fine service, suddenly started making this same loud fan noise. Disconnecting the power has had no effect - tried 4 times. The ventilation around the box has not changed. Is there no other solution besides an equipment swap?
Almost certainly not. And Verizon does not provide any way to transfer any recordings from the old DVR to a replacement, so if you have any that you haven't watched you probably want to go ahead and do so.
But you can transfer your Favorites list(s), recording schedules, Guide settings, IMG customizations, etc. to the Cloud from the old DVR and then restore them to the replacement DVR once it is installed and activated:
Menu ==> Settings ==> Save Settings (then do a Restore Settings on the new DVR)
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.4
Keller, TX 76248 (VHO 1)
I have had the same issue. After a replacement, I had the same noise. I told support about the posts on the forums (on 9/28/13) and they said there were no known issues. I wonder how this is possible when many of these posts are acknowledged by Verizon staff?