QIP 72161 IR Input Jack Stopped Working

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Posts: 2
Registered: ‎12-24-2017

QIP 72161 IR Input Jack Stopped Working

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Here's my configuration:

- QIP 72161 DVR STB

- Phillips 302 Remote

- Infrared-Resources.com IR ReceiverItem# B002JSDHCY plus 50' 3-conductor extension cable.

 

Issue:

This set up has worked great for 5+ years; then yesterday it stopped.  If I unplug the IR input cable, the remote works fine with the STB.  It's only with the IR cable plugged that the STB is semi-responsive to the remote via the IR receiver.  

I called tech support; reset the remote to factory default; power cycled the STB, etc.  no joy.  Any idea what could cause the IR input jack to suddenly stop working?

Thanks in advance for help/suggetions!!!

--Ryan

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,906
Registered: ‎11-04-2008

Re: QIP 72161 IR Input Jack Stopped Working

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It could be either receiver or stb port that failed.

Do you have another stb? If so, try the IR receiver there.

If not, do you have a friend that you can use to test receiver?


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Posts: 2
Registered: ‎12-24-2017

Re: QIP 72161 IR Input Jack Stopped Working

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So within the last week, this problem mysteriously disappeared and it started working again; for a few days that is.  Then once again, today, it stopped...

So, I swapped out the STB with another; an HD QIP 71001.

Same issue presented.  I've also tried two different remotes as well.  No change.  So oddly enough it seems like it's the IR Receiver.

Strikes me as odd since I didn't expect this to fail...no moving parts...no real power...no not much too it!  Since it's been a while since I've bought one, does anyone recommend an alternate make/model OR vendor for this IR Receiver (Infrared-Resources.com Item# B002JSDHCY) for use with a QIP 72161??

Thanks again!

--Ryan

 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,906
Registered: ‎11-04-2008

Re: QIP 72161 IR Input Jack Stopped Working

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Try this:

https://www.verizon.com/home/accessories/remote-control-ir-extender-3ft/?&skuParam=sku510017


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