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I have a Motorola QIP2500-3. Worked just fine last night. This AM I have nothing showing in the window except "O". Trying to set channel initially shows in window but then reverts to "O". Router was reset but didn't fix problem. I unplugged, then reconnected power... didn't fix problem. All I have is "O" in the window.
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same thing happened to me and we had to call tech support and they had to send a code to reset the box. so there's nothing you can do by yourself. one more thing, after resetting the cable box, we could change channels or power on/off the box, but no guide or on demand. i guess that's another call to tech support. so before you hang up on tech support make sure everything works!!
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Did your STB update to IMG 1.9 ?
Go to menu > settings > system information > release number 1.9