QIP7100 again showing activation failure (after having worked fine for a month)

[romney68]

So - my newest control box (motorola QIP7100) is not working.  When I first got it it kept failing to activate and giving me the error message:  MoCATX Rate (84 Mbps) is low.  Verizon saw my message in the forum and were able to correct the issue remotely.  The set worked fine for a month, but now it is showing the same error again.  There were no changes to the TV or box, no power surges, nothing.  Does anyone know what I can do?

Thanks

[romney68]

So - my newest control box (motorola QIP7100) is not working.  When I first got it it kept failing to activate and giving me the error message:  MoCATX Rate (84 Mbps) is low.  Verizon saw my message in the forum and were able to correct the issue remotely.  The set worked fine for a month, but now it is showing the same error again.  There were no changes to the TV or box, no power surges, nothing.  Does anyone know what I can do?

Thanks

[Shamika_VZ]

Hello Romney68,

I responded to the message you sent me. Let me know if this issue is still existing.

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.