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Quantum TV Screen Goes Black & Requires Reset

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gisara
Contributor
Contributor
Posts: 4
Registered: ‎09-09-2012

Quantum TV Screen Goes Black & Requires Reset

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When I first turn on the tv and set top box, the screen says to press the menu button and when I do the screen goes black.  I have to reset the box by unplugging.  Once it reinitializes it works fine.  This has happened 3 days in a row.

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roaddogg
Silver Contributor II
Silver Contributor II
Posts: 273
Registered: ‎11-03-2013

Re: Quantum TV Screen Goes Black & Requires Reset

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@gisara wrote:

When I first turn on the tv and set top box, the screen says to press the menu button and when I do the screen goes black.  I have to reset the box by unplugging.  Once it reinitializes it works fine.  This has happened 3 days in a row.


Sounds like the screen saver. Have you disabled it in the menu? If not disable it and see if that fixes it.

 

If you have quantum this is how to get to it. If you dont have quantum it should be pretty much the same.

Menu > settings > settings > media server settings (will say something else for non quantum boxes) > sleep timer > none.

 

gisara
Contributor
Contributor
Posts: 4
Registered: ‎09-09-2012

Re: Quantum TV Screen Goes Black & Requires Reset

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I'm not sure whether standby mode is the problem.  When the screen goes black I can access the menu, guide, etc, but I can never see the television. 

gisara
Contributor
Contributor
Posts: 4
Registered: ‎09-09-2012

Re: Quantum TV Screen Goes Black & Requires Reset

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This did not solve the problem.  What else can I try?

roaddogg
Silver Contributor II
Silver Contributor II
Posts: 273
Registered: ‎11-03-2013

Re: Quantum TV Screen Goes Black & Requires Reset

Message 5 of 5
(5,906 Views)

@gisara wrote:

This did not solve the problem.  What else can I try?


Since you can pull up the menu even though the screen goes black, run a self diagnostic to see what the signal is like after the screen goes black. Menu > Customer Support > Top Support Tools > Self Diagnostics

If everything comes back in the green and the OOB signal isnt low then the next step would be to check coax cables and any splitters.

If you are using an hdmi cable you could try either a new one or try switching to component to see if the issue happens again, but since you can pull up menus even though the screen goes black I highly doubt that is the issue.

If none of this helps then a call to tech support would be the next step. You might need to replace the box.

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