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Quantum TV - Skip Ahead does not work when program still recording or when time shifting

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JimHough
Bronze Contributor I
Bronze Contributor I
Posts: 58
Registered: ‎04-20-2011

Quantum TV - Skip Ahead does not work when program still recording or when time shifting

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I've always used skip ahead (set to 30 secs) to jump over commercials etc.  Since "upgrading" to Quantum, the skip ahead button does not always work.  I've narrowed the problem down to when the show you're watching is still airing (i.e. not  done recording).  The skip ahead function seems to work for a while until you reach a certain point in the program, then instead of skipping ahead, it jumps back to some earlier spot in the program.  When this problem occurs, this earlier spot is always the same spot.  To get around this bug you have to remember not to use the skip ahead button (easier said than done) or you're forced to fast forward back to the spot you  left off.  So once the problem starts you have to use the Fast Forward button to skip ahead.

 

Is this a known issue?  Is a fix in the works?  Very frustrating indeed.

 

Other gripes I have are  covered in other posts...such as the laggy remote controls.

 

Thanks

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Justin
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: Quantum TV - Skip Ahead does not work when program still recording or when time shifting

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People have reported that the skip issue is fixed in the latest level of the Verizon code sent out on 9/11, and Verizon has also said it is fixed. Are you sure you still have the problem? If so, I suggest you check to see if you have the latest software:

 

Release: 1.0b
Build Number: 02.18.2
User Interface Version: 02.18.1
Middleware Version: 02.18
Firmware Version: KA12.37.03.04Alder.408758

 

I have not experienced the skip problem on the new software level, but I have only done the skipping once on a program still recording so that is probably not a good test.

 

I also do not really see any laggy response very often. Yes at times the box seems to just stop and take a deep breath or something for a couple of seconds, but overall the responses to commands from the remote have been getting better with each software upgrade (I have had 6 software upgrades I think since I got Quantum TV in early April). And I know Verizon has been working to improve the performance. Question: have you turned off the box and pulled the power plug for 15-20 seconds, then reconnected the power and let the box reinitialize? Some people have reported that doing that improves the remote performance (I have not had to do that).

 

At this point I really do not have any issues with Quantum TV at all, but then again I have a pretty simple setup, no sound system for example, and I never use any Widgets or VOD, which some people complain about. I have my setup to watch TV, and record programs to watch later, the rest of the functionality is really of little or no interest to me.

 

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/50, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

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7 REPLIES 7
Justin
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: Quantum TV - Skip Ahead does not work when program still recording or when time shifting

Message 2 of 8
(1,275 Views)

People have reported that the skip issue is fixed in the latest level of the Verizon code sent out on 9/11, and Verizon has also said it is fixed. Are you sure you still have the problem? If so, I suggest you check to see if you have the latest software:

 

Release: 1.0b
Build Number: 02.18.2
User Interface Version: 02.18.1
Middleware Version: 02.18
Firmware Version: KA12.37.03.04Alder.408758

 

I have not experienced the skip problem on the new software level, but I have only done the skipping once on a program still recording so that is probably not a good test.

 

I also do not really see any laggy response very often. Yes at times the box seems to just stop and take a deep breath or something for a couple of seconds, but overall the responses to commands from the remote have been getting better with each software upgrade (I have had 6 software upgrades I think since I got Quantum TV in early April). And I know Verizon has been working to improve the performance. Question: have you turned off the box and pulled the power plug for 15-20 seconds, then reconnected the power and let the box reinitialize? Some people have reported that doing that improves the remote performance (I have not had to do that).

 

At this point I really do not have any issues with Quantum TV at all, but then again I have a pretty simple setup, no sound system for example, and I never use any Widgets or VOD, which some people complain about. I have my setup to watch TV, and record programs to watch later, the rest of the functionality is really of little or no interest to me.

 

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/50, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

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JimHough
Bronze Contributor I
Bronze Contributor I
Posts: 58
Registered: ‎04-20-2011

Re: Quantum TV - Skip Ahead does not work when program still recording or when time shifting

Message 3 of 8
(1,240 Views)

Thanks Justin, I checked my SW and it is up to date.  I pulled the  plug on my  box to see if that helps at all.  At least it's something Verizon is aware  of and maybe they're still working to improve performance.

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,969
Registered: ‎11-04-2008

Re: Quantum TV - Skip Ahead does not work when program still recording or when time shifting

Message 4 of 8
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My understanding is that Verizon believes this issue to have been corrected in the latest release.

Are multiple people still seeing this issue?

I have not since the latest release.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
planojf
Contributor
Contributor
Posts: 2
Registered: ‎01-01-2015

Re: Quantum TV - Skip Ahead does not work when program still recording or when time shifting

Message 5 of 8
(1,005 Views)

This problem is not fixed for me! Please Verizon, get on this. I love Quantum service except for this very irritating problem. When watching a DVR recording that is still recording, skip forward will work a few times, then rather than skipping forward, I am sent back to a prior skip locaton, which could be 20-30 minuites previous. Any additional use of the skip forward button takes me back to that same prior skip location. I have to fast forward to get where I was, and not use skip again. This doesn't seem to be a problem if the recording is complete, not still recording. When I called and talked to a Verizon technician, he said they are not aware of this problem. Are you kidding? There are literally hundreds of complaints about this issue on blog sites and on the web. PLEASE FIX!

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,969
Registered: ‎11-04-2008

Re: Quantum TV - Skip Ahead does not work when program still recording or when time shifting

Message 6 of 8
(990 Views)

I am currently not seeing the issue.

If I play something that is being recorded, I can skip forward until it catches up.

Both on IPC and VMS.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
planojf
Contributor
Contributor
Posts: 2
Registered: ‎01-01-2015

Re: Quantum TV - Skip Ahead does not work when program still recording or when time shifting

Message 7 of 8
(984 Views)

Glad you are not having the problem, but I am. As recently as today, I was watching one of the football games on a delayed basis. It was still recording. The first 4-5 times I skipped using my skip forward button, it worked fine. The next time I attempted to skip, it reverted back about 15 minutes to a prior skip and would take me to that same spot if I tried to skip again. I had to use fast forward rather than the skip button. Maybe my DVR is using an older software version than you, I don't know. I am not aware of any way for me to check for a software upgrade. My undersanding is that new software updates are automatically installed by Verizon without my involvement. Thanks for your input, but I still have the problem.

sangs
Silver Contributor IV
Silver Contributor IV
Posts: 526
Registered: ‎06-24-2010

Re: Quantum TV - Skip Ahead does not work when program still recording or when time shifting

Message 8 of 8
(945 Views)

I had this happen for the first - and only - time during "The Wire" in HD marathon on HBO the other day. Strange.

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