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Quantum TV -

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Contributor
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Posts: 2
Registered: ‎04-17-2015

Quantum TV -

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Before Quantum TV I was a happy camper. The old system worked excellant. Almost no issues, or none I can recall.

Got Quantum TV to reduce the 2 DVRs I had, to 1 VMS and  have more storage, and be able to record 4 programs at once etc.etc.

Every thing sounded great. As soon as Quantum TV rolled out, I was onboard..

That's where the problems began, and have been several...... the skipping....hesistating and most of all the constant freezing of programming. I don't mean a second or two. I mean to the point that it is almost unwatchable.

The worst freezing is the "ON DEMAND". (totally unwatchable). The next is the Recorded Programming. The least is Live TV..

At first I called Verizon tech support and went through all the proceedures that they suggested. At first it seemed to work for about a couple of hours, then back to freezing again. After several more calls to Verizon and going through the same proceedures with the same results I decided to check all the cabling (RG6) . Then got rid of several splitters down to one (8 way) splitter. I reset the router back to the factory default to complete all of this with the same results.

I guess what I'm sayng is, at this point, I'm tired of being a BETA tester for Verizon's Quantum TV. I'm opting for the old system back. I'll live with 2 DVRs. At least I won't have all these problems.

Don't get me wrong... I've had Comcast, and Dish Network, as far as I'm concerned Verizon is a very good service. Far better than either of those two.

NOW, does anyone know anything thing else I can try before I scrap Quantum TV?

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Posts: 6,227
Registered: ‎04-29-2009

Re: Quantum TV -

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Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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