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Quantum Update - Search Feature Problems

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Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎07-13-2013

Quantum Update - Search Feature Problems

Message 1 of 9
(1,530 Views)

Received the latest update to my Quantum box, which seemed to fix a lot of problems. However, now having problems with the search feature. While I can still search and get a list of results, I can't highlight a specific search result program and go to an information page which would give me a deatiled description, and the option to record the program. All I get is a page with an exit option, and a message that reads "please wait." Anyone else having similar problems? Hope a fix is coming soon.

8 REPLIES 8
Silver Contributor II
Silver Contributor II
Posts: 273
Registered: ‎11-03-2013

Re: Quantum Update - Search Feature Problems

Message 2 of 9
(1,524 Views)

Yes I have the same issue. It's a bug for sure.

I'm also seeing on the details page of one new show I looked up had a date of 12/15/2013.

 

Contributor
Contributor
Posts: 1
Registered: ‎08-14-2014

Re: Quantum Update - Search Feature Problems

Message 3 of 9
(1,490 Views)

They better fix this bug soon as it seriously annoying.  I've been trying for several days to use the search feature to add a program, whiich is now impossible via the DVR since the update.  I was willing to give this new DVR a chance, but with updates and support this this, I may reconsider a TIVO.

Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎07-13-2013

Re: Quantum Update - Search Feature Problems

Message 4 of 9
(1,485 Views)
Someone in another forum said he spent 45 minutes on the phone with FIOS tech support before being told that the problem was a known issue, and that if he found a program he wanted to record by using the search feature, he should go to the guide, find the program there, and then he could set up a recording. I hope being a "known issue" means that this will be fixed eventually.
Nickel Contributor
Nickel Contributor
Posts: 49
Registered: ‎09-05-2008

Re: Quantum Update - Search Feature Problems

Message 5 of 9
(1,468 Views)

I have the same issue and spent 30 mins on the phone with CS and then was told it was a known issue and just search for the program in the guide which the CSR said is a pain which I said duh

Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎07-13-2013

Re: Quantum Update - Search Feature Problems

Message 6 of 9
(1,462 Views)

Another forum posting shed a little more light on the issue:

 

At this point, I would be surprised if there was another full month before they released another update. I have a friend that works in FiOS tech support and they got emailed a list half an arm's length long of known issues and call volume has gone up significantly. No one there can even figure out WHY this current build was released as they already delayed it a week because of issues, but they went ahead and pushed it anyways.

Contributor
Contributor
Posts: 4
Registered: ‎03-07-2012

Re: Quantum Update - Search Feature Problems

Message 7 of 9
(1,347 Views)

Same problem here. The tech support guy had the same problem in his lab. He couldn't tell me when it would get fixed. My contract expires later this month, and my renewal hinges on this getting fixed.

Contributor
Contributor
Posts: 3
Registered: ‎08-20-2014

Re: Quantum Update - Search Feature Problems

Message 8 of 9
(1,328 Views)

Tech support told me it was a software bug and the fix was being implemneted in the next software update.

Contributor
Contributor
Posts: 3
Registered: ‎03-09-2012

Re: Quantum Update - Search Feature Problems

Message 9 of 9
(1,275 Views)

Me, too.

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