REDZONE NOT WORKING 5 WEEKS IN A ROW

[bearpaws1]

Will someone PLEASE HELP with this issue??? I do not know what to do anymore!! Literally five weeks in a row on the phone and on these forums NO ONE HAS HELPED ME what do I have to do??????

[Eric_VZ]

Hi Bear Paws I can definitely get this working for you.  But the number you provided showed two accounts.  Can you message me back which address is yours? 

Thank you, 
~Eric 

[legendarykai]

This is the 4th out of 5th week I dont have Redzone.  Last time I had it was week 2.  I would love assistance as well, please and thank you.

[Nayzo]

Nevermind

[Eric_VZ]

Hi Everyone I sent  you all messages to get your Redzone issues fixed. 

Thank you, 
~Eric 

[michellelsp1]

Still not working for us - 2nd wknd for us - thought last weekend was a fluke until still blank this weekend also - both HD and SD channels. Please fix!

[bjamm]

Can you check my account.  Not getting Redzone channel either! 

[bjamm]

My channels are all accessed via cablecard as well.  My FX and Redzone are not coming in.

[davidvrubin]

Eric_VZ...

Could you let us know what it was that you set out a a fix for this issue

Thanks

[Eric_VZ]

It is really done on a case by case basis.  Some of the customers have cable cards and are unable to add Redzone via the remote, so I have to contact IT to add it on.  But if you're still having an issue message me directly.  And I will see that it is addressed. 

Thank you, 
~Eric