So I cannot be the only one that needs a 4 device remote? But for some insane reason it is unbelievably difficult to get a hold of them. I had 1 stashed away for an emergency and then my dog got a hold of it, so I went online ordered 2 more and paid $35.00 for my remotes. Today what comes in the mail first off only 1 remote, second the wrong remote. So here it is "technically" my Friday night and I have been on hold for an hour get bounced all over FIOS/Verizon. This is totally ridicules! I was flat out told the warehouse sends them, we can't make sure you get the correct remote. I remember when I needed a remote from my prior cable company I walked in their door and they handed it to me, maybe it is time to see if they can get me the remote I need again?
Someone who just wants their remote
We do apologize for the run around but we no longer carry the 4 device remote . We phased those out late last year.Where did you pay 35.00 for a replacement remote? Remotes for Verizon are 6.99 and the first one is free when you order them from Verizon. Please let us know if you have any further information.
I am sorry to hear about the problems with your remotes. We would need to get information from you regarding the shipping of this equipment. I have sent you a private message to get more information from you.
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If they have fazed out remote this remote then why is it sold on the accessory store? But anyway the plot thickens -They said my best bet was to got to a fios store and see if they can give me the remote. So here is where it gets even better, I went to the store they gave me a used remote (which was fine with me). We get home and it did not work? At this point I feel like I have exhausted my options and have basically given up. The most laughable part is that day in the mail shows up my 2 "infamous remotes". I am not sure what is going on here? So in the end I wasted about 2 hours of my time for nothing, I am just happy I got the remotes.
To the OP: From where did you order the remotes? Since Verizon has not offered them in their online store since early this year, and they were only $13.66 including shipping at that time, not $35 (I ordered two in January 2011 before they were phased out), knowing where you actually ordered them from would help for those of us who might need the four-button unit in the future. Thanks.