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Random channels pixelate and freeze

Random channels pixelate and freeze

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Contributor fransley
Contributor
Posts: 8
Registered: ‎07-11-2018
Message 1 of 2
(140 Views)

I've been dealing with this nonsense for months. They sent me a new STB that didn't fix anything, I've replaced the coax and reset my STB more times than I can count. 

 

I'm so sick of being over charged (yes, Verizon's billing is lousy but that's another thread) for services they are NOT providing.

When the contract is up I'm switching to something else, Verizon is awful.

1 REPLY 1
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MVP Edg1 MVP
MVP
Posts: 1,081
Registered: ‎06-24-2018
Message 2 of 2
(136 Views)

When you say replace the coax do you mean the part that connects to the wall plate? Pixelating channels could also be your ONT, splitters, or wiring. It sounds like you might need a technician visit. 

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