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Random channels pixelate and freeze

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fransley
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎07-11-2018

Random channels pixelate and freeze

Message 1 of 2
(676 Views)

I've been dealing with this nonsense for months. They sent me a new STB that didn't fix anything, I've replaced the coax and reset my STB more times than I can count. 

 

I'm so sick of being over charged (yes, Verizon's billing is lousy but that's another thread) for services they are NOT providing.

When the contract is up I'm switching to something else, Verizon is awful.

1 REPLY 1
Edg1
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,956
Registered: ‎06-24-2018

Re: Random channels pixelate and freeze

Message 2 of 2
(672 Views)

When you say replace the coax do you mean the part that connects to the wall plate? Pixelating channels could also be your ONT, splitters, or wiring. It sounds like you might need a technician visit. 

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