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Red Light on Video - all others green
speedoflite
Newbie
‎03-09-2019 08:52 AM

My fairly new Fios Interface box (July July 2018) all of a sudden displays a Red Video error light. All the other lights are green. My service is working fine; phone, internet, TV. I have reset the moden and the box. When i contacted Verizon chat - they said eerything is normal and its just a 'glitch'. There is no such thing as a glitch, there is something wrong. 

Verizon does not want to troubleshoot any further. 

any advice?

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Re: Red Light on Video - all others green
Edg1
Community Leader
Community Leader
‎03-09-2019 10:45 AM

A red video light indicates there is a low 1550 video light level coming into the ONT. It could be that there really is a low signal or the ONT is faulty. 

As long as there is no tiling or breaking up in your TV picture I would just ignor it. 

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Re: Red Light on Video - all others green
Edg1
Community Leader
Community Leader
‎03-09-2019 10:45 AM

A red video light indicates there is a low 1550 video light level coming into the ONT. It could be that there really is a low signal or the ONT is faulty. 

As long as there is no tiling or breaking up in your TV picture I would just ignor it.