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RedZone is not working!

RedZone is not working!

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Contributor sls423
Contributor
Posts: 3
Registered: ‎09-09-2012
Message 231 of 464
(1,233 Views)

Their last tweet is a beaut:

 

Verizon Support @VerizonSupport

WOW! NFL Redzone is in extremely high demand. Activations could take up to 90 minutes but requests are processing. Thanks for your patience.

 

 

Contributor capmeo
Contributor
Posts: 3
Registered: ‎09-09-2012
Message 232 of 464
(1,225 Views)

Finally spoke to a CSR - She told me there is a nationwide outage of RZ channel. They have submitted a trouble ticket and tech is working on it.

 

Good luck - Maybe it will be ready by playoffs,

Contributor TMNTerminator
Contributor
Posts: 5
Registered: ‎09-09-2012
Message 233 of 464
(929 Views)

So I got through to Tech Support as well. She says, they are experiencing an "outage" with "no time table" for when it will be restored. She said she issued an outage ticket (whatever that means). I asked about a credit/etc. she said I'd have to talk to Custermo Service, but that they were so busy right now, that I likely would not get through. And sure enough, it did not work. Finally, when I called back, I guess the outage ticket went through, and now it says my problem will likely be repaired by Sept. 10, which is tomorrow....

 

I'm in Tampa, FL by the way

Contributor rpfifty
Contributor
Posts: 2
Registered: ‎09-09-2012
Message 234 of 464
(1,219 Views)

when i do a self-analysis of the STB it says extreme hd under package.i've have ultimate hd package for 3 years. a drunk coder maybe?

Contributor sigrab
Contributor
Posts: 3
Registered: ‎09-09-2012
Message 235 of 464
(1,088 Views)

Well an outage doesn't necessarily mean everyone has an "outage".

 

 

Contributor Livid941
Contributor
Posts: 2
Registered: ‎09-09-2012
Message 236 of 464
(1,191 Views)

I am LIVID.  I have the ultimate package and Redzone is not working.  I've tried to call customer service.  No luck.  The call just keeps hanging up on me no matter if I use one of two cell phones or my house phone.  This is unacceptable.  This is ridiculous.  I pay an extraordinary amount of money every month just to have Redzone.  I hope you spontaneously combust verizon.   

Contributor rdavisdc
Contributor
Posts: 1
Registered: ‎09-09-2012
Message 237 of 464
(1,173 Views)

They left me on hold for over an hour and then picked up the phone and just hung up.  Contract or no, I am done with Verizon. 

Contributor VtompVerizonSN
Contributor
Posts: 6
Registered: ‎12-12-2011
Message 238 of 464
(1,147 Views)

High demand of when it will work for paying customers.... they forgot to add that???

Contributor eraindrop
Contributor
Posts: 6
Registered: ‎06-13-2010
Message 239 of 464
(987 Views)

Then tomorrow they're going to be REALLY hiding!

Contributor OMG-VerizonSux
Contributor
Posts: 5
Registered: ‎09-09-2012
Message 240 of 464
(1,538 Views)

Same here

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