RedZone is not working!

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Contributor
Contributor
Posts: 2
Registered: ‎12-10-2009

Re: NFL RedZone - No Service!! (Northern VA)

Message 51 of 464
(1,511 Views)

I have the same problem - very disappointing.

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Contributor
Contributor
Posts: 1
Registered: ‎09-09-2012

Re: NFL RedZone

Message 52 of 464
(1,487 Views)

Same here as well. I have the Ultimate Package, but the RedZone channel is telling me I need to subscribe. I have tried calling 5 times, only to have the message tell me to please hold, then hang up on me a minute later. The Chat contact did the same thing.

 

I'm sure a lot of people are calling about this issue, but a system that just hangs up with no warning is just poor customer service.

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Contributor
Contributor
Posts: 2
Registered: ‎09-09-2012

Re: NFL RedZone in Ultimate Pkg

Message 53 of 464
(1,181 Views)

Verizon FIOS is an absolute disappointment. I have the Ultimate HD package and RedZone is not working. When I click 'OK' it tells me that they can't process my request at this time. Online chat =  down, 7 calls into Verizon were disconnected, 8th call I pretended like I was an interested new customer and I STILL got the records "There is no answer. This call will now be disconnected." I thought Time Warner was bad, but this is the worst customer service experience I've ever had. Epic fail, Verizon.

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Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎02-14-2010

Re: No NFL Red Zone???

Message 54 of 464
(2,020 Views)

Broken in the DC area as well.  This is bull**bleep**.

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Contributor
Contributor
Posts: 1
Registered: ‎09-09-2012

Re: NFL RedZone - No Service!! (Northern VA)

Message 55 of 464
(1,493 Views)

Exact same problem here in northern delaware.  Have the ultimate hd package and redzone is saying not subscribed??

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Contributor
Contributor
Posts: 3
Registered: ‎09-09-2012

Re: RedZone is not working!

Message 56 of 464
(1,274 Views)

No. You shouldn't have to hit ok. 

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Contributor
Contributor
Posts: 2
Registered: ‎09-09-2012

Re: No NFL Red Zone???

Message 57 of 464
(2,011 Views)

None here....in VA...hubby is **bleep**!!!

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Contributor
Contributor
Posts: 2
Registered: ‎09-09-2012

Re: NFL RedZone

Message 58 of 464
(1,432 Views)

Living in Tampa FL, already had the Buc's game blacked out - stuck watching the Texans game with a room full of very frustrated people. What the hell man, why am I paying extra for this crap service? I can't even get through to anyone.

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Contributor
Contributor
Posts: 3
Registered: ‎09-09-2012

Re: NFL RedZone in Ultimate Pkg

Message 59 of 464
(1,139 Views)
I also have the Ultimate package, and when trying to get my RedZone channel to work, it is saying to call Verizon's 800 number, when I do this I get hung up on/buzy signals when trying to get transferred to tech support, any suggestions?
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Contributor
Contributor
Posts: 2
Registered: ‎03-27-2011

Re: NFL RedZone - No Service!! (Northern VA)

Message 60 of 464
(1,448 Views)

Same issue in lower Delaware.  Nice job Verizon!!!!!!!!!!!!!!!!

 

Can't call, can't chat, can't get what I paid for!!!!!!!!!!!!!

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