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Remote Control controls everything except tv volume and mute

Remote Control controls everything except tv volume and mute

Contributor Drsipe
Posts: 1
Registered: ‎12-26-2018
Message 1 of 1

Today I got a software update on my TV One stb. After the update, a message stating that my remote control was being upgraded. After the remote update, I had to pair the remote to the stb. The remote works fine with all bluetooth controls to the stb, and it also works fine for some of the ir controls to the TV, but the tv is not recieving any commands to change the tv volume. The TV volume can be controled with the factory tv remote, so the volume control is working, and the IR port on the TV is not blocked because the TV One remote can control input and power. I have a Sony Bravie KDL-55HX800. This appears to be a problem caused by the software update. My Verizon remote controled the TV volume, mute, input and power before the update.

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