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Remote DVR Not Working???

Remote DVR Not Working???

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Bronze Contributor I
Bronze Contributor I
Posts: 63
Registered: ‎02-25-2009
Message 1 of 4
(3,941 Views)
Can someone please try to access their Home Media DVR via the Verizon website and let me know if they can.... ya know - where you would go to program your DVR via the verizon website. For some reason, my settop has been saying "not responding" for the past 3 days......

Please let me know if you are successful or not.

Thanks!!
Jeff
3 REPLIES 3
Bronze Contributor II
Bronze Contributor II
Posts: 186
Registered: ‎09-09-2008
Message 2 of 4
(3,940 Views)
Works fine for me.  Just scheduled my DVR to record the Spain-Iraq soccer match on ESPN2HD this morning not more than 20 minutes ago.
Silver Contributor III
Silver Contributor III
Posts: 412
Registered: ‎05-01-2009
Message 3 of 4
(3,928 Views)
From the DVR you can use the remote to tell it to disable the remote dvr service and then re-enable it.  I have had this re-establish the link for me.  You can also pull the plug on the dvr for 30 seconds to see if a reboot re-establishes the connection.
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008
Message 4 of 4
(3,916 Views)

@Jeff1512 wrote:
Can someone please try to access their Home Media DVR via the Verizon website and let me know if they can.... ya know - where you would go to program your DVR via the verizon website. For some reason, my settop has been saying "not responding" for the past 3 days......

Please let me know if you are successful or not.

Thanks!!
Jeff

 

 

I have no idea why, but occasionally I will get that same message. If I wait a few hours it will usually then work, I don't think I have ever had it fail for three days in a row. I never turn my DVR off, and it really isn't "off" anyway, so that is not the problem, and when I check to make sure the DVR is "online" with an IP address it always is. I am guessing that perhaps there is an overloaded server at times, or an occasional routing problem, that triggers this, because it is erratic and always comes back later. And it seemsVerizon has a pretty short "time out" for contacting the DVR.

 

And yes, I was just able to access my DVR from the website.

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248

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