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Remote DVR Recording Questions

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎09-04-2008

Remote DVR Recording Questions

Message 1 of 6
(807 Views)

I have been using FIOS for several years and find the service fine.  I just recently tried to remotely program my DVR (6416 HD) STB through my laptop and my Verizon internet access using TV Central.  I can sign on fine, see the TV listings, and see all four of my STB's.  When I try to record a program it "thinks"  for a while and then comes back with a message saying it couldn't complete the procedure and that I should try again later.  

 

By the way, when I go the DVR manager on the STB, it shows the correct internet id and all looks correct.

 

I have talked to support several times and was told that they would escalate my problem to "level 2" but have not heard from anyone.  I even reset my STB and router to see if that would help (if didn't).

 

Do I need to replace my STB?  It is several years old.

 

I would welcome any and all ideas anyone might have to help me.  I occasionally would like to record a program remotely.

 

Thanks

5 REPLIES 5
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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 447
Registered: ‎01-02-2011

Re: Remote DVR Recording Questions

Message 2 of 6
(769 Views)
Hello,

I sent you a private message to further assist you.

Shamika_Vz
Verizon Support


Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.


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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎09-04-2008

Re: Remote DVR Recording Questions

Message 3 of 6
(738 Views)

I don't believe I received your note.  Since I posted my first note, I have received a new router which I successfully installed on my system.  Still no remote DVR so not sure what to do next.  

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎09-04-2008

Re: Remote DVR Recording Questions

Message 4 of 6
(734 Views)

Shamika, I didn't receive your message.

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎05-15-2009

Re: Remote DVR Recording Questions

Message 5 of 6
(711 Views)
Same problem here
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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎05-15-2009

Re: Remote DVR Recording Questions

Message 6 of 6
(709 Views)
I am only second Dvr, still cannot control multiple room Dvr remotely thru any device or thru internet
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