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Remote DVR activation for a new DVR?

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imlazar
Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎08-13-2009

Remote DVR activation for a new DVR?

Message 1 of 2
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We just replaced a HD STB with a 6416 DVR (the STB was previously connected to our home media DVR, we cancelled the home media DVR option because we wanted DVRs in multiple rooms).  I self-activated the DVR and it is working properly.

 

However, when I go to the FiOS TV Central web site I don't see the new DVR under "DVR".  If I look under "My STBs", it shows up, but not as a DVR.  How do I activate the new DVR so that I can manage it through the FiOS TV Central?

 

Also, how do I remove the old HD STB from my list of devices?  Will it be automatically removed once I send it back?

 

Thanks in advance!

 

 

1 REPLY 1
spacedebris
Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009

Re: Remote DVR activation for a new DVR?

Message 2 of 2
(3,181 Views)

as for the removal of the other stb. as soon as you send it back, and they remove it from your acct. it should disapear from your list.

 

 

I'm not sure about the new dvr however. I think it takes 24 hours for the website/acct info to "sync" up. If you just activated the new dvr today. I'd give it till tomorrow to make sure. Also, does the new dvr record OK? Just want to make sure that it is a dvr and functional.




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