Remote DVR enabled but not working

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Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎07-28-2009

Remote DVR enabled but not working

Message 1 of 4
(4,331 Views)

I cannot access the remote dvr thruogh the web. Any time I try to access the dvr, it times out with a vague error and states to try again later.

 

Remote DVR has neever work since I enabled it on DVR menu.

 

Ran the self diagnostic on the dvr and everything passes except the last one:

 

remote dvr: fail

 

no explaination why it failed..

 

help!

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 141
Registered: ‎07-16-2009

Re: Remote DVR enabled but not working

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Do you have Verizon Fios internet service, or are you only subscribed to Fios Video? 

 

 

 

Brian K
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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Contributor
Contributor
Posts: 4
Registered: ‎07-28-2009

Re: Remote DVR enabled but not working

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I downloaded the remote DVR application on my Verizon cell phone right after I got the Home Media DVR and I set it up on the STB, but for the longest time it said it was waiting for verification from the phone. Nothing I did would get it to work. I called Verizon and the tech guy couldn't figure it out. I deleted the app and reloaded it and kept trying it with no luck. Now, all of a sudden, I tried it today and it is working great. I don't know when it started working (haven't really needed it), but it is great and looks fantastic. Now if the family and I are out somewhere and it's getting a little late, I can set up the DVR to record my daughter's favorite Scooby Doo so she won't miss it. Nice feature.

 

I hope the OP gets his working properly through the web.

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Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎07-28-2009

Re: Remote DVR enabled but not working

Message 4 of 4
(4,284 Views)

Hi Brian

 

I have fios phone, tv and internet

 

Rich

 

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