Re: Remote DVR not finding DVR STB
kemcm
Newbie

same issue here. one of my two DVR's is not responding to remote commands

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Re: Remote DVR not finding DVR STB
stevebri
Enthusiast - Level 2

Not sure if this helped but the last time I had this problem I unplugged both the router and the dvr for longer then a minute and remote dvr worked again.  I am having the problem again and am going to try this again to see if this helps.

eta: it does not seem to have helped.  As an IT expert I would say that perhaps remote dvr forgets the IP of the dvr or does not update the IP if it changes

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Re: Remote DVR not finding DVR STB
tsauter1
Specialist - Level 1

@kemcm wrote:

same issue here. one of my two DVR's is not responding to remote commands


Verizon changed the way Remote DVR works. For the people who were once able to record to multiple dvr's, that function is now gone. The only DVR you can record to is the one listed as primary. The only way to change the primary is to call tech support.

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Re: Remote DVR not finding DVR STB
lowdef
Enthusiast - Level 2

i am able to still record to both of my dvr's remotely,   maybe i shouldn't have said anything they

might change it ha!

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Re: Remote DVR not finding DVR STB
kemcm
Newbie

I believe TSauter is incorrect. Mine are both working finae again today. They never called back on the open ticket, but they both work

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Re: Remote DVR not finding DVR STB
tsauter1
Specialist - Level 1

I


@kemcm wrote:

I believe TSauter is incorrect. Mine are both working finae again today. They never called back on the open ticket, but they both work


It's possible. Perhaps you had the feature enabled before they changed the way it works. In which case you would still have the functionality. It would only be the new users who would bw stuck with the 1 dvr functionality. Perhaps they changed it back. Who knows. I was just qouting an earlier post by a Fios tech.

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Re: Remote DVR not finding DVR STB
JoeA
Enthusiast - Level 1

I only have 1 DVR and was able to resolve the problem by giving my DVR STB a static DHCP lease and adding this Port Forwarding Rule:

UDP Sourc Port Any

To DVR-STB IP Port 63145

Looks like this from the router menu:

DVR-Livingroom
192.168.1.119
:63145
Destination Ports 63145
UDP Any -> 63145
Broadband Connection (Coax) Active

While giving the DVR a Static DHCP Lease, I also renamed it to make it easier to find later.

The old rule, which I guess was added automatically by the DVR is still there and disable, it has an incorrect IP address, guess the DVR IP address had change which cause the problem in the first place

Old rule which I cannot delete:

192.168.1.100:63145 Application
UDP Any -> 63145
Broadband Connection (Coax) Disabled