Remote DVR not working after upgrade to 7232
joko1425
Newbie

1.  Upgraded to 7232 from 6000 series

2.  On the box I go to:  Menu/Settings/Fios TV Remote DVR/Mobile Phone Access

3.  Entered my mobile # (same phone that worked w/ remote dvr before on the 6000)

4.  Says Status:  Awaiting Authentication

Authenticate by entering the following confirmation code into your mobile device (gives me a 9 digit confirmation code)

5.  I uninstalled the remote dvr app and reinstalled it on my phone.

6.  After login on my phone, there's nowhere to enter the code

7.  Also, if I go to verizon.com/fiostvcentral, then Settings/Set top boxes, I get a

 
"We are unable to process your request.
Please try again later."
 
for the 7232.
 
 8.  I called tech supporrt and no one has been able to help me. 
 
Can anyone please help me?  TIA.
 
 
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Re: Remote DVR not working after upgrade to 7232
TonyaD_VZ
Contributor - Level 3

Verizon support is in receipt of this issue. We will send you a PM to gather additional information.


Thanks,

Tonya D.

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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Re: Remote DVR not working after upgrade to 7232
justinpickard23
Enthusiast - Level 1

I'm having this exact problem. Can you help me, Tonya?

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Re: Remote DVR not working after upgrade to 7232
rhyry
Newbie
Same problem, it seems I should have received a text so I could put the code in to get authenticated but never received a text.
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Re: Remote DVR not working after upgrade to 7232
Mar102
Newbie
Same here. Worked until I entered my number into my secondary box. Help?
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