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Remote DVR not working after upgrade to 7232

Remote DVR not working after upgrade to 7232

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Contributor joko1425
Contributor
Posts: 4
Registered: ‎11-13-2011
Message 1 of 5
(770 Views)

1.  Upgraded to 7232 from 6000 series

 

2.  On the box I go to:  Menu/Settings/Fios TV Remote DVR/Mobile Phone Access

 

3.  Entered my mobile # (same phone that worked w/ remote dvr before on the 6000)

 

4.  Says Status:  Awaiting Authentication

Authenticate by entering the following confirmation code into your mobile device (gives me a 9 digit confirmation code)

 

5.  I uninstalled the remote dvr app and reinstalled it on my phone.

 

6.  After login on my phone, there's nowhere to enter the code

 

7.  Also, if I go to verizon.com/fiostvcentral, then Settings/Set top boxes, I get a

 
"We are unable to process your request.
Please try again later."
 
for the 7232.
 
 8.  I called tech supporrt and no one has been able to help me. 
 
Can anyone please help me?  TIA.
 
 
4 REPLIES 4
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 722
Registered: ‎01-06-2011
Message 2 of 5
(742 Views)

Verizon support is in receipt of this issue. We will send you a PM to gather additional information.


Thanks,

Tonya D.

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Copper Contributor justinpickard23
Copper Contributor
Posts: 5
Registered: ‎02-12-2012
Message 3 of 5
(595 Views)

I'm having this exact problem. Can you help me, Tonya?

Contributor rhyry
Contributor
Posts: 1
Registered: ‎02-04-2013
Message 4 of 5
(403 Views)
Same problem, it seems I should have received a text so I could put the code in to get authenticated but never received a text.
Contributor Mar10
Contributor
Posts: 2
Registered: ‎04-03-2013
Message 5 of 5
(349 Views)
Same here. Worked until I entered my number into my secondary box. Help?
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