Accessibility Resource Center Skip to main content
Get it fast with In-Store & Curbside Pickup or same day delivery.

Remote DVR stop working since I upgrade the capacity of my DVR

Reply
par0
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎04-02-2011

Remote DVR stop working since I upgrade the capacity of my DVR

Message 1 of 4
(533 Views)

I can't record shows from the web. I get the message 'bad gateway" and later "DVR not recognized. I replaced my old DVR for one of higher HD capacity and since then this function is not working. Probably someone at Verizon  forgot to update my hardware configuration. And I don't even want to start talking about how difficult it is to obtain tech support to fix this issue that is not my fault, nor the lack of availability of a chat option (it is never available)... If I could charge Verizon for my time trying to make their service to work!

3 REPLIES 3
pxhop
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎01-25-2012

Re: Remote DVR stop working since I upgrade the capacity of my DVR

Message 2 of 4
(528 Views)

Verizon just replaced my Cisco dvr with a Motorola dvr and then I had no remote dvr control until I went into the menu on the dvr, disabled Web Access, unplugged the dvr for a minute, plugged it back in, then enabled Web Access. I also had to power cycle the router.  After that, my remote dvr control woked again, and it works better now than with the Cisco dvr. With the Cisco it only worked about 50% of the time. So far with the Motorola it's working a lot better, maybe 95% of the time.   

Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Remote DVR stop working since I upgrade the capacity of my DVR

Message 3 of 4
(503 Views)
Have you tried chat support . I've always had great luck for this type an issue with chat support.
par0
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎04-02-2011

Re: Remote DVR stop working since I upgrade the capacity of my DVR

Message 4 of 4
(482 Views)

I tried a couple of times and the service was not available. Then I sent an email and after two days I received a reply saying that they do not provide that support via email and that I should call or use the chat! Why is that Verizon is so bad at providing service. I miss my satellite service from DirecTV.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.