Remote DVR suddenly not working

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Contributor
Contributor
Posts: 2
Registered: ‎05-07-2010

Remote DVR suddenly not working

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Signed up for remote DVR months ago, and had no problems.  Then, suddenly today, when I logged onto my account online, and tried to access my DVR set top box, it took me to a page that said I needed to sign up for remote DVR service!  When I go to the TV listings online, it no longer gives me the option to record the program.  When I go to the Menu - Settings - Remote DVR on my set top box using the remote control, it says that the service is enabled.   Anybody else have this issue?

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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎04-24-2010

Re: Remote DVR suddenly not working

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I'm guessing you're in either WA, OR, IN, WV?

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Contributor
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Registered: ‎05-07-2010

Re: Remote DVR suddenly not working

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Nope. I'm in TX.  I called tech support, and after they had me go through the standard formula:  1) unplug set top box, 2) reset router, 3) plug box back in, etc., I'm still unable to access my DVR from the internet.  The tech support person I was talking to said he'd submit a help ticket, and that I should wait 24 hours for it to be worked.  I guess we'll see, but I'm certainly not holding my breath.

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