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Remote DVR won't recognize new STB

Remote DVR won't recognize new STB

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Nickel Contributor
Nickel Contributor
Posts: 42
Registered: ‎06-06-2009

Remote DVR won't recognize new STB

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(2,864 Views)

I'm on my third DVR.  The first one died completly and never came back to life.  Replacement #2 was good for 3 or 4 months then started to reboot itself while watching TV -- needing about 12 HOURS to recover after each reboot (about once per week).  Replacement #3 is working, although it too reboots itself about once a week but only takes 5 minutes to recover after a reboot.

 

Anyways -- FIOSTVCentral "sees" the replacement DVR but cannot acces it -- no drive data, recorded programs, schedule, ect...  When I go to "Settings" on the DVR itself, it says to log in to FIOSTVCentral and enter an activation code.  How do I enter this code?  I dont see an "Please enter code here" link anywhere on FIOSTVCentral...

 

TIA

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 28
Registered: ‎10-19-2009

Re: Remote DVR won't recognize new STB

Message 2 of 2
(2,835 Views)
Its possible that your DVR might not be activated correctly, and we may have to send a command to the box. You can try power cycling the DVR or you can private message me your name and telephone number and Id be more than happy to take a look for you.

Erik
Verizon Telecom
Fiber Solution Center


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