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Remote DVR

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Bigtracks
Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎11-14-2008

Re: Remote DVR

Message 11 of 29
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TheSanchez--thanks for the tip.  I will try it tonight.

 

KWKSJ
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎10-23-2008

Re: Remote DVR

Message 12 of 29
(6,496 Views)
Any word on a date for Southern New Jersey?  This is not part Philly
anotaro
Contributor
Contributor
Posts: 2
Registered: ‎11-18-2008

Re: Remote DVR

Message 13 of 29
(6,419 Views)
Here in Pittsburgh I now have the item in the settings menu for remote DVR which displays my username and activation code.  But when I log on to TV Central there is no prompt to activate the service.  Is there a direct URL I can access for activation??
jklBruin
Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎10-27-2008

Re: Remote DVR

Message 14 of 29
(6,421 Views)
i have an hddvr (6xxx series) and not the home media dvr. can i still use the web remote dvr feature?
ceccilsav
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎11-08-2008

Re: Remote DVR

Message 15 of 29
(6,413 Views)

 

Welcome to my world as I am having the exact same problem here in Texas. I have talked to several Verizon Tech and it's a bit alarming that they have not been fully trained on the Remote DVR rollout. Any on this board we are getting some help from Sanchez who tells me that it's a system problem that is being worked on.

It's pretty frustrating not being able to use this feature.

TimSykes
Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: Remote DVR

Message 16 of 29
(6,409 Views)
Any new system is going to have bugs, I sure it will be fix very soon.
ceccilsav
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎11-08-2008

Re: Remote DVR

Message 17 of 29
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I feel that it will get fixed but it's still a bit frustrating.
TimSykes
Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: Remote DVR

Message 18 of 29
(6,406 Views)
I do think they should have a team of external beta testers out in the real world to test stuff out before it rolls out the rolls general public.
ceccilsav
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎11-08-2008

Re: Remote DVR

Message 19 of 29
(6,402 Views)

I agree. I felt sorry for the Tech support people I talked to (about 5 of them). They were very confused because the customer knew more about this product than they did by no fault of their own.

One of them was so in the dark on the Remote DVR the he asked me if I had "checked the batteries" in my remote.

TimSykes
Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: Remote DVR

Message 20 of 29
(6,403 Views)

@ceccilsav wrote:

I agree. I felt sorry for the Tech support people I talked to (about 5 of them). They were very confused because the customer knew more about this product than they did by no fault of their own.

One of them was so in the dark on the Remote DVR the he asked me if I had "checked the batteries" in my remote.


 
HAHA now that's classic. Reminds me of when I did tech support for a ISP in the late 90's. Some of the people I worked with was as sharp as that guy. 

 

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